Terms and conditions

Acceptance of Terms

By accessing or using the ServiceManagementPartner website, or by engaging us for an advisory assignment, you ("the Client") agree to be bound by these Terms of Use ("Terms"). If you do not agree, you must not use our website or our services. We reserve the right to modify these Terms at any time. Significant changes will be communicated via a notice on this website. Continued use after the effective date constitutes acceptance of the modified Terms.

Description of Service

ServiceManagementPartner, the advisory service of ServiceChanger B.V., provides advice and guidance in the field of service management. This includes vision and strategy, maturity assessments, tool selection, transformation guidance, coaching, and advice on AI and automation. Our assignments are best-efforts obligations (inspanningsverplichting). We do not enter into an obligation of result unless we agree this explicitly and in writing.

Quotes and Rates

We set rates and the scope of an assignment per situation and record them in a quote. Rates are available on request. Amounts are exclusive of VAT unless stated otherwise. An assignment starts once the Client has accepted the quote in writing, or once work has begun with the Client's consent.

Client Cooperation and Compliance

The Client provides us with the information, access, and cooperation we reasonably need to carry out an assignment, and is responsible for the accuracy of the information provided. The Client is responsible for ensuring that its use of our advice complies with all applicable laws, regulations, and internal policies, including employment, privacy, and data protection laws. Decisions taken on the basis of our advice remain the Client's own responsibility.

Data Protection

Where we process personal data on behalf of the Client during an assignment, we do so as a processor and the Client is the controller. Our processing complies with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws. Where this is the case, we agree a data processing agreement (DPA) with the Client. How we handle personal data collected through this website is described in our Privacy Policy.

Intellectual Property

Models, frameworks, methods, documents, and other materials that we develop or use remain our intellectual property, unless we agree otherwise in writing. The Client receives a non-exclusive right to use the delivered results within their own organization. The Client may not resell or distribute our materials to third parties without our prior written consent.

Confidentiality

Each party agrees to treat the other party's confidential information with the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable standard of care. Confidential information includes any proprietary data, trade secrets, or information that is not generally known to the public. This obligation of confidentiality survives the termination of these Terms.

Disclaimer of Warranties

Our advice and the content of this website are provided "as is" and reflect our professional judgment at the time. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of fitness for a particular purpose. We do not warrant that this website will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

Our liability for damages resulting from an assignment is limited to the amount invoiced for the relevant assignment, except to the extent prohibited by Dutch law. This limitation applies to direct, indirect, incidental, and consequential damages, even if we have been advised of the possibility of such damages.

• Maximum Liability Cap: Our total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Client for the assignment in the 12-month period preceding the event giving rise to the claim.
• Disclaimer for Loss of Profit, Revenue, or Data: We shall not be liable for any loss of profit, revenue, data, or business interruption resulting from the use or inability to use our advice or this website, regardless of whether such loss was foreseeable.
• Intent or Deliberate Recklessness: These limitations do not apply in the event of intent or deliberate recklessness on our part.

Indemnification

The Client agrees to indemnify and hold us harmless against claims, damages, losses, and expenses arising from their use of our advice or this website, violation of these Terms, or infringement by the Client or its employees, except to the extent caused by our intent or deliberate recklessness.

Fees and Payment Terms

The Client agrees to pay all fees as set out in the quote or assignment confirmation. Payments are due within 30 days of the invoice date unless agreed otherwise. Late payments may result in statutory interest and suspension of work until all outstanding amounts are received.

Termination

Either party may terminate an assignment in writing, observing a reasonable notice period appropriate to the nature of the assignment. Upon termination, the Client pays for the work performed and costs incurred up to the termination date. Provisions that by their nature should survive termination, including confidentiality, intellectual property, disclaimers, indemnity, and limitations of liability, remain in effect.

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including natural disasters, war, terrorism, government actions, internet or power outages, strikes, supply chain disruptions, or pandemics. We will notify the Client as soon as practicable in the event of a force majeure occurrence.

Third-Party Services Disclaimer

We may use third-party services for our website and email, such as hosting and email providers. While we select these providers with due care, we shall not be held liable for security breaches, data loss, or damages resulting from the actions or negligence of third-party providers, except to the extent required by applicable law.

Feedback and Suggestions

Any feedback, comments, or suggestions the Client provides regarding our services or this website is entirely voluntary. We shall be free to use such feedback without any obligation to the Client, including to develop and improve our services.

Assignment

The Client may not assign or transfer these Terms, in whole or in part, without our prior written consent. Any attempt to do so in violation of this provision will be null and void. We may assign our rights and obligations under these Terms to an affiliated company within ServiceChanger B.V.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a competent court, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms are governed by Dutch law. Disputes arising out of or relating to these Terms or our services shall be submitted to the competent court in the Netherlands. The courts of the district in which ServiceChanger B.V. is established shall have jurisdiction, without prejudice to any mandatory legal provisions.

NLdigital Voorwaarden

These Terms supplement the NLdigital Voorwaarden 2025, which form the general terms applicable to all agreements between ServiceChanger B.V. and the Client. The NLdigital Voorwaarden 2025 are deposited with the District Court of Central Netherlands, Utrecht. In the event of a conflict, these Terms prevail. The full text of the NLdigital Voorwaarden 2025 is available as a download on this page.

Company Identity

ServiceManagementPartner is the advisory service of ServiceChanger B.V., established in 2025 and registered in Lichtenvoorde (Oost Gelre), the Netherlands. Chamber of Commerce (KVK) registration number: 97221309. For all legal notices and questions about these Terms, contact info@servicechanger.com.