Privacy Statement

Who We Are

ServiceManagementPartner is the advisory service of ServiceChanger B.V., the data controller for the personal data processed through this website and for our own business records. ServiceChanger B.V. was founded in 2025 and is registered in Lichtenvoorde (Oost Gelre), the Netherlands, under Chamber of Commerce (KVK) number 97221309. For questions about this Privacy Policy or to exercise your data protection rights, contact info@servicechanger.com. Our supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

What We Collect:

• Contact Form Data: When you use the contact form on this website, we process the data you provide yourself, such as your name, your email address, your organization, and the content of your message.
• Website Usage Data: Information on how this website is used, such as the pages you visit and your language preference. Where we use analytics, this is collected in an aggregated and, where possible, anonymized form.
• Cookies and Similar Technologies: We use a functional cookie to remember your language preference and, optionally, an analytics cookie. We do not use tracking or advertising cookies. See our Cookie Policy for details.

How We Use It:

• Answering Your Message: To respond to your message and, where relevant, to have a follow-up conversation about your service management.
• Service Improvement: To understand how this website is used so we can improve our content and the way we present our advisory service.
• Communication: To keep in touch with you about an engagement or a question you raised, and about any updates to this policy.

Legal Basis for Processing

We process data based on the following legal grounds:

1. Your own request to get in touch and our legitimate interest in replying to your message.
2. The performance of an agreement when you engage us for an advisory assignment.
3. Compliance with legal obligations, such as accounting and tax retention requirements.
4. Our legitimate interests, such as improving our website and ensuring its security.

Data Minimization

We process only the data necessary to answer your message, to carry out an advisory engagement, and to run and improve this website. We do not collect data covertly and we do not buy personal data from third parties.

User Rights and Data Protection

Your Rights:

Under the GDPR and other applicable privacy laws, you have the right to:

• Access the information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data under certain conditions.
• Object to or restrict processing of your data.
• Request data portability.
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Exercising Your Rights:

To exercise any of these rights, send a message to info@servicechanger.com and we will help you. We will respond within the period required by the GDPR.

Data Security

We employ a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted between our servers and your browser is encrypted using Transport Layer Security (TLS).
• Access Controls: We restrict access to your data to authorized personnel only.
• Network Security: We rely on our hosting provider's firewalls and network security protocols to protect data from unauthorized access.
• Data Minimization: We keep the amount of personal data we hold to a minimum, which limits the impact of any incident.

Data Sharing and Sub-processors

We do not sell your data and do not share it with third parties for marketing purposes. We do work with a small number of processors that help us run this website and our email, such as our hosting provider and email provider. These parties process data only on our instructions and under a data processing agreement. Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If no engagement or follow-up results from your message, we delete it within a reasonable period. When we no longer need to process your personal data, we will securely delete or anonymize it.

Cookies

We use a functional cookie to remember your language preference and, optionally, an analytics cookie to understand how this website is used. We do not use tracking or advertising cookies. You can control or delete cookies through your browser settings. For full details, see our Cookie Policy.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any significant changes will be communicated via a prominent notice on this website. We encourage you to check this page from time to time to stay informed about how we protect the personal information we collect. Your continued use of the website after any modification constitutes your acknowledgment of the changes.