Want to think through your service management?
Book a no-obligation conversation. We look together at where you stand, where the biggest gain is and which step makes the difference first. No sales pitch, just direction.
We often work with
- IT Managers and IT Directors
- Service Desk Managers
- IT Operations Managers
- Infrastructure Managers
- IT Team Leads
- CIOs and Heads of IT Operations
And anyone responsible for the service desk or IT operations, project managers just as much.
What to expect
- We usually reply within one working day. You will hear from Ruben van der Graaf, founder of Service Management Partner.
- Based in Lichtenvoorde (Achterhoek, Gelderland). Gelderland and Twente region, from Arnhem and Doetinchem to Enschede, plus remote and hybrid across the Netherlands.
- We use your details only to reply. No newsletter, no spam.
Prefer to email directly? info@servicechanger.com
What happens next
Confirmation
Right after you submit your message, you receive an automatic confirmation. Your message goes to Ruben van der Graaf, founder of Service Management Partner.
First reply
Ruben replies personally, usually within one working day. He asks a few targeted questions or directly proposes a time for an introductory call.
Introductory call
In that first call of 30 to 45 minutes we look at what is going on, what your goal is and whether there is a good match. No obligations, no proposal machine.
Useful to have ready beforehand
- How many people work in your IT support team (roughly)?
- Which ticketing system or ITSM tool do you use now, or are you considering one?
- What is prompting this conversation: a specific problem, an upcoming decision or just orientation?
We work across the Netherlands. Remote and hybrid for shorter assignments. For longer engagements we prefer the Gelderland and Twente region (Arnhem, Doetinchem, Enschede and surroundings). Our base is Lichtenvoorde in the Achterhoek.
Company details
- Service Management Partner
- ServiceChanger B.V.
- Lichtenvoorde, municipality of Oost Gelre
- Gelderland, Netherlands
- Chamber of Commerce 97221309
- Service Management Partner is the advisory service of ServiceChanger B.V.
Frequently asked questions
- What does an introductory call cost?
- Nothing. The first call is always without obligation. We look together at whether there is a match. Only then, if we both want to continue, do we discuss scope and rate.
- Do you work on-site or remote?
- Both. For shorter assignments such as an assessment or individual advisory sessions we often work remote or hybrid. For longer coaching or transformation programs we prefer to be on-site regularly. We always align on what fits best.
- Do you work outside the Netherlands?
- Our focus is on the Netherlands. Incidental international work is open for discussion depending on the situation.
- How long does a typical engagement take?
- It depends on scope. A maturity assessment typically takes two to four weeks. A coaching or transformation program runs more often three to six months. In the first call we give an honest estimate based on your situation.