Theme

ITSM and ESM tooling

Tool selection, adoption after go-live, ESM beyond IT, a CMDB that starts small, and staying in control of your suppliers. No tool hype, just useful.

Below are the published articles in this theme, newest first. Every piece comes from practice and is meant to apply tomorrow, not to gather dust in a drawer.

ITSM

Your ITSM tool is live, now what? Adoption decides whether the implementation succeeds

Going live with an ITSM tool is the start, not the finish. Learn how adoption, ownership and upkeep stop the tool from repeating old habits.

July 8, 2026

ESM

ESM in practice: service management for HR, facilities and beyond

ESM brings service management to HR, facilities and other departments. Learn how to do it pragmatically without copying IT processes one to one.

June 25, 2026

Tool selection

Choosing an ITSM or ESM tool: not the heaviest, but the one that fits

Choose an ITSM or ESM tool that fits your organization, not the heaviest platform. Selection criteria, integrations, a decision guide and the AI roadmap.

May 9, 2026

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