Theme

Processes without bureaucracy

Change management, incidents, prioritisation and ITIL applied in practice. Processes that help instead of slow you down, without ITIL dogma.

Below are the published articles in this theme, newest first. Every piece comes from practice and is meant to apply tomorrow, not to gather dust in a drawer.

Major incident

A playbook for major incidents: staying calm when everything breaks at once

A major incident playbook prevents chaos during big outages. Learn how to arrange roles, communication and evaluation before the outage, not during it.

July 24, 2026

Change management

Change management without bureaucracy: covering risk without slowing everything down

Change management does not have to be a brake. Learn how standard changes and a light CAB cover risk without slowing down every single change.

July 17, 2026

Priority

Prioritizing by impact and urgency: ending the debate that everything is urgent

Prioritizing by impact and urgency ends endless debates about urgency. Learn how a simple matrix brings clarity and how to agree it with the business.

July 14, 2026

ITIL

Service management without ITIL dogma: use it as a toolbox, not a religion

ITIL is a toolbox, not a religion. Learn how to set up pragmatic service management that steers on outcomes, not on following a framework to the letter.

May 27, 2026

Problem management

From reactive to proactive: stop firefighting in IT support

IT support that only reacts keeps firefighting. Learn how problem management and trend analysis help you address causes, not just symptoms.

May 20, 2026

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